From evening Facebook posts to customers who find them on Google

• Work depended on daily postsNo posts in the evening meant no new calls the next week
• Invisible on GoogleAn outdated website and no verified Google profile, so people searching for a windshield replacement in Calgary did not find them
• Requests in texts and memoryQuotes, bookings and follow-ups lived in phone messages
• No reviewsYears of good work, but nothing a new customer could read before calling

• A website that brings in requestsProblemVisitors had nowhere to see the work or ask for a price.What we didPages for windshield replacement, rock chip repair and car window replacement, plus Airdrie, Okotoks and Cochrane, a pricing page and a How we work page written from the installers' own answers. Old pages with an outdated phone number cleaned out of Google.
• Google Business Profile, verifiedProblemThe business was not on Google Maps.What we didThe profile set up from scratch, taken through Google's verification with the owners, then filled with services, photos from real jobs and posts twice a week.
• A photo shoot of real jobsProblemThere were no good photos of the team at work.What we didA photo shoot on a real windshield job, used on the Google profile and in the posts.
• A CRM for every requestProblemRequests were scattered across text messages.What we didJobber set up for the team: every quote form on the site goes straight into it with the vehicle details and an optional VIN, so the right glass is matched before the visit.
• Automatic messages at every stepProblemCustomers waited for a reply or a reminder by hand.What we didRequest received, quote, booking confirmation, rescheduling and invoice messages written and switched on, with the warranty and a review link in the invoice.
• A review campaignProblemHappy past customers had never been asked for a review.What we didPast customers loaded into Jobber and asked for a Google review, with a reply to every review.
• AnalyticsProblemThere was no way to count requests.What we didAnalytics, Clarity and Search Console set up, with every quote request counted as a lead.

The live website

• Evenings backCustomers find the team on Google instead of waiting for the next Facebook post
• Every request in one placeQuotes, bookings and invoices run through Jobber with the vehicle details already filled in
• Trust before the first callA real website, a filled Google profile and photos of the team at work
• Fewer wasted tripsThe VIN comes in before the visit, so the right glass is on the van